Welcome to DCA-Travel. These Terms and Conditions govern your use of our website and services, including the sale of event tickets. By accessing or purchasing tickets with DCA-Travel, you agree to these terms. Please read them carefully.
1. Acceptance of Terms
By using our website, purchasing event tickets, or interacting with our WhatsApp Chatbot, you confirm that you have read, understood, and agreed to comply with these Terms & Conditions. For detailed information on the collection, use, and storage of personal data collected through our WhatsApp Chatbot, please refer to our Privacy Policy.
2. Definitions
- Agency: Refers to DCA-Travel.
- Event: Any performance, festival, tour, show, concert, or event ticketed through our Agency.
- Client: Refers to the individual or organization purchasing services, including event tickets, through our Agency.
- Services: Refers to travel arrangements and event ticket purchases, including third-party services for flights, accommodations, tours, transportation, and events.
- Chatbot: Refers to the automated WhatsApp Chatbot service operated by DCA-Travel, which provides information, assistance, and support related to event tickets and travel arrangements.
- Chatbot Services: Refers to the services provided through interactions with the WhatsApp Chatbot, which may include answering queries, providing ticketing information, booking assistance, and general customer support.
3. Event Ticket Purchases
a. Availability and Pricing
- Event tickets are subject to availability and may sell out. Ticket prices are as listed on our website, but prices may change due to provider terms.
- Tickets are only confirmed upon receipt of full payment.
b. Ticket Types
- We may offer various ticket types, such as general admission, VIP, or group tickets. Restrictions and benefits vary by type and are defined by the event organizer.
c. Age Restrictions
- Some events may have age restrictions. Clients are responsible for ensuring they meet these requirements, as we are not liable for denied entry due to age restrictions.
4. Booking and Payment Policy
a. Booking Process
- Bookings are confirmed once full payment has been received.
- Some bookings may require a deposit, with the balance due at a later date, specified in the booking confirmation.
b. Payment Terms
- We accept payment by Debit/Credit Card, Bank Transfer, PayPal, and online Web Payments.
- Prices are quoted in £ (GBP) and are subject to change until final payment is received.
c. Cancellations and Changes
- Event Ticket Cancellations: Event tickets are generally non-refundable unless otherwise specified by the event organizer. Clients will be informed of specific cancellation policies at the time of purchase.
- Agency-Initiated Changes: If an event is rescheduled, cancelled, or significantly changed by the organizer, we will inform the Client as soon as possible. Refunds or re-booking options will be subject to the policies of the event organizer.
5. Ticket Delivery and Collection
Tickets will be delivered electronically or by physical mail, depending on the event and the selected delivery method.
- Electronic Tickets: E-tickets will be emailed to the Client and may require valid ID and the credit card used for purchase for event entry.
- Physical Tickets: Physical tickets will be mailed to the address provided at the time of purchase. The Client is responsible for any loss or misplacement of physical tickets.
6. Transfer and Resale of Tickets
- Tickets may not be resold or transferred unless explicitly permitted by the event organizer and applicable law.
- We reserve the right to cancel any ticket purchase we reasonably suspect of being intended for resale.
7. Refund Policy
Refunds for event tickets will be issued only in cases of event cancellation or significant changes as determined by the event organizer.
- Event Postponement: In the event of postponement, tickets will remain valid for the rescheduled date. Refund requests for postponed events will be subject to the event organizer’s policies.
- Processing Time: Refunds may take up to 14 business days to process, depending on the event organizer’s policies.
8. Liability for Events
Our Agency is not responsible for:
- Any injury, loss, or damage occurring at events. Clients attend events at their own risk and are subject to the terms and conditions of the event venue.
- Event changes or cancellations by the organizer. The Agency acts as an intermediary and is not liable for losses resulting from cancellations or rescheduling.
9. Event Admission and Conduct
- Conduct: Clients must adhere to venue rules. Unruly or illegal behaviour may result in removal without refund.
- Entry Requirements: Clients are responsible for arriving on time and meeting any entry requirements specified by the venue (e.g., ID, COVID-19 vaccination status).
- Limitation of Liability for Chatbot: We are not responsible for any errors or issues arising from the use of the WhatsApp Chatbot, including but not limited to inaccurate responses, service downtime, or data loss. The Chatbot is provided “as is” without any warranty of performance or completeness.
10. Travel Documents & Responsibilities
a. Passport and Visa Requirements
It is the Client’s responsibility to ensure they possess valid passports, visas, and any necessary travel permits. The Agency will not be liable for any losses due to the Client’s failure to comply with these requirements.
b. Insurance
We strongly recommend that Clients purchase travel and event insurance covering cancellations, medical expenses, and personal property. The Agency is not responsible for any incidents arising from lack of insurance coverage.
c. Dispute Resolution
In the event of a dispute arising from the use of our WhatsApp Chatbot, both parties agree to attempt resolution through negotiation. If unresolved, disputes may be subject to arbitration or mediation in the United Kingdom, Germany, or South Africa, depending on the jurisdiction.
11. Scope of Services
Chatbot Services
The DCA-Travel WhatsApp Chatbot provides an automated service to assist Clients with event ticket purchases, travel arrangements, and general queries related to our services. The Chatbot may also collect data from users to provide these services, as outlined in our Privacy Policy.
Automated Responses
Our WhatsApp Chatbot uses automated technology to provide responses to your queries. Responses are generated by AI and may not be reviewed by a human prior to being sent. While we strive for accuracy, we cannot guarantee the completeness or correctness of responses.
Third-Party Services
Our WhatsApp Chatbot operates through WhatsApp, a third-party messaging platform. By using the Chatbot, you agree to comply with WhatsApp’s Terms of Service and Privacy Policy, which can be accessed here.
Ticket Purchases via WhatsApp Chatbot
Event tickets can be purchased directly through the WhatsApp Chatbot. By making a purchase, you agree to the same terms and conditions as outlined under Event Ticket Purchases. All purchases via the Chatbot are subject to availability and our payment and cancellation policies.
12. User Responsibilities
User Responsibilities for Chatbot Interaction
Users agree to:
- Acknowledge that responses from the Chatbot are automated and may not be accurate or reviewed by a human.
- Provide accurate information when interacting with the Chatbot.
- Not use the Chatbot for any unlawful, abusive, or offensive behaviour.
13. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through negotiation. If unresolved, disputes may be subject to arbitration or mediation in the United Kingdom, Germany or South Africa, depending on the disputes relevant jurisdiction.
15. Changes to Terms and Conditions
DCA-Travel reserves the right to modify these Terms and Conditions at any time, including terms related to the WhatsApp Chatbot. Updates will be posted on our website, and continued use of our services, including the Chatbot, will constitute acceptance of these changes.
16. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- Email: contact@dca-travel.com
- Phone: +44 **** *** ****
- Address: Postnet Suite 334, Private Bag X21, Bryanston, Johannesburg, 2021, Gauteng Province, South Africa.
By purchasing tickets with DCA-Travel, you confirm that you have read, understood, and agree to these Terms & Conditions.