At DCA-Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our website and services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. Please read this document carefully.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address.
- Travel Information: Passport details, travel preferences, dates, and destinations.
- Payment Information: Payment card details and billing information used to complete your purchases (stored securely and used solely for transaction purposes).
- Identification Documents: Copies of government-issued ID or passport if required for booking or verification.
b. Automatically Collected Information
- Device Information: IP address, browser type, and operating system.
- Usage Data: Information about your interactions with our website, including pages visited, time spent on each page, and click data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your online experience, remember your preferences, and analyse website usage.
2. How We Use Your Information
We use your information to provide and improve our services, communicate with you, and ensure a seamless experience, including:
- Booking and Reservation Processing: To confirm, process, and manage bookings for travel services, accommodations, and event tickets.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
- Marketing and Promotions: With your consent, we may send you promotional materials, special offers, and updates. You may opt out of these communications at any time.
- Analytics and Improvements: To analyse website usage and enhance our website, products, and services.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
a. Service Providers and Partners
We work with trusted third-party providers (e.g., airlines, hotels, event organizers, payment processors) who perform functions on our behalf. These providers have access to your information only to perform specific tasks and are obligated to protect your data.
b. Legal Obligations
We may disclose your information to comply with legal requirements, respond to legal requests, protect our rights, or prevent fraud and security issues.
c. Business Transfers
In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction. We will inform you of any such transfer and your choices regarding your information.
4. Your Rights and Choices
a. Access and Correction
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information provided below.
b. Marketing Preferences
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
c. Cookies and Tracking
Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies if you prefer. However, certain website features may not function properly without them.
5. WhatsApp Chatbot Data:
a. When you interact with our WhatsApp Chatbot, we collect:
- Your WhatsApp phone number.
- Message metadata, such as timestamps and delivery status.
- Messages you send, including text, media, and attachments
b. Purpose of Chatbot Data Collection
- Provide personalised responses and assist with your inquiries.
- Analyse chatbot interactions to improve our services.
- Facilitate travel bookings or related services.
c. Third-Party Processing for Chatbot
- Your messages may be processed by third-party AI systems to generate responses.
- Data shared with WhatsApp is processed under WhatsApp’s privacy policy.
d. Chatbot Data Retention
- Messages sent to our WhatsApp Chatbot are retained for 30 days to ensure the delivery of services. After this period, messages are securely deleted or anonymised unless legally required to retain them.
e. Automated Responses
- Our WhatsApp Chatbot uses automated systems, including AI, to respond to your queries. While we strive for accuracy, please contact our team for further assistance if needed.
f. Consent and Opt-Out
- By initiating contact with our WhatsApp Chatbot, you consent to the collection and processing of your data as described in this Privacy Policy. You may opt out at any time by ceasing communication or blocking the chatbot.
g. WhatsApp-Specific Processing
- When you interact with our WhatsApp Chatbot, your data is processed through the WhatsApp Business API. This processing is governed by WhatsApp’s Privacy Policy, available here.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited access to sensitive information. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymise it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of each site you visit.
9. International Data Transfers
If you are accessing our website from outside of the United Kingdom, Germany & South Africa, please be aware that your information may be transferred to, stored, and processed in other jurisdictions. We ensure that any international transfers comply with applicable data protection laws.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will promptly delete it.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly. Your continued use of our services after any modifications indicates your acceptance of the updated terms.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: contact@dca-travel.com
- Phone: [+44 **** *** ****]
- Mailing Address: Postnet Suite 334, Private Bag X21, Bryanston, Johannesburg, 2021, Gauteng Province, South Africa.
By using DCA-Travel’s services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.